Desktop Support Technician (On Site)

POSITION SUMMARY: The Desktop Support Technician (SDT) position reports to the Director of IT and provides Level 1-2 customer service as well as helps maintain the IT environment with the rest of the IT Team. The IT team supports 120+ internal users across multiple locations in the Tauber Oil Companies enterprise.

RESPONSIBILITIES:
• Provides Level 1 and 2 support for user-facing technology including, but not limited to: desktop and laptop PC hardware; Windows desktop OS, browser and installed desktop applications; desk phones; network copy/print/scan/fax devices; smartphones; wired LAN and wireless WLAN public and private Wi-Fi connectivity; conference phones and other audio-visual equipment.
• Works with users to identify their needs and the solutions to their needs within established IT standards, SLAs, policies, protocols, procedures, and budget.
• Assist the IT Team with creation, testing, maintenance/updates, and deployment of standard Windows PC image including drivers and standard applications.
• Maintain up-to-date knowledge of emerging technologies and trends.
• Participate in on-call rotation.
• Other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS: Interacts daily with IT Team, contractors, consultants and vendors, as well as local corporate office users and remote users at other office locations.

SKILLS REQUIRED:

• Exceptional customer service capabilities, including communication, follow-up and documentation.
• Strong problems solving skills.
• Excellent organizational & time-management skills
• Ability to handle multiple tasks simultaneously.

QUALIFICATIONS:

• 2+ years of professional IT help desk/desktop support and technical support experience in a team environment in a similar dynamic services organization with multiple corporate and branch offices across multiple U.S. time zones is required.
• Demonstrate exceptional customer-service orientation and approach with basic understanding Service Desk Operations, Problem & Incident Management and prompt ticket update/follow-up/escalation are required.
• Excellent verbal communications skills for telephone and face-to-face interactions with executives and staff at all levels, as well as solid written communication skills for e-mail, ticket notes, “how to” and technical documentation are required.
• Strong personal time and schedule management skills with ability to effectively monitor and manage multiple tasks throughout the workday are required.
• Strong problem-solving skills combined with technical “know how”, logical isolation and root cause determination, as well as sound professional judgement to escalate, replace or workaround a problem to comply with SLA are highly desirable.
• Hands-on experience procuring, imaging, configuring, deploying, supporting and break/fix for PCs is highly desirable.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 50%
• Standing: 40%
• Walking: 10%
• Lifting: up to 50 lbs.

Tauber Oil Company is an Equal Opportunity Employer: Females, Minorities, Veterans and Disabled

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This application is current for only sixty (60) days. At the conclusion of this time, if you have not heard from Tauber Oil Company and still wish to be considered for employment, it will be necessary for you to fill out a new application.

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- I certify that the facts contained in this application are true and complete to the best of my knowledge and understand that, if employed, falsified statements on this application may result in dismissal.
- I authorize investigation of all information concerning my previous employment and any pertinent information, personal and otherwise, and release all parties from all liability for any damage that may result from furnishing same to you. A copy or fax copy of this authorization may be relied upon as if it were the original document.
- I agree than in the event I am hired and leave the employ of the Company for any reason wherein I am indebted to the Company of any sums whatsoever, the Company is hereby authorized to deduct or offset any amount due and owing by me from the amount owed to me by the Company up to the maximum amount permitted by law.
- I understand that the Company will not tolerate the use or possession of non-prescription drugs and/or alcohol by its employees, nor does the Company permit the possession of weapons of any kind or unauthorized possession of Company property. I realize that in order to ensure compliance with these policies and with other policies, that the Company may decide to take certain security measures, which include searches of Company’s lockers and desks, purses, coats or any other item in which material could be stored and property of employees, including automobiles parked on Company’s premises. Furthermore, I understand that I may be subject to blood and/or urine tests, and that I will be required to comply with any security measures, including but not limited to those mentioned above, which may be introduced by the Company.
- I further understand that if my assigned duties require driving a Company or personal vehicle, that the Company’s ability to obtain insurance coverage for me is very important, and that I will be subject to termination upon becoming uninsurable at standard rates due to traffic violations received on or off the job (and prior to becoming employed) and irrespective of fault.
- I understand that, in the course of my employment with the Company, or its affiliated companies, I may have access to, or knowledge of, information that the Company considers confidential. I further understand that it is important that the Company protect its confidential information. Therefore, I agree, as a precondition of employment, to enter into a Confidentiality Agreement with the Company, if such is required.
- I further understand that the Company expects me to avoid any situation which does, or may, involve a conflict between my personal interests and the interests of the Company. Therefore, I agree, as a precondition of employment, to complete a Statement of Compliance concerning the Company’s conflict of interest policy; and I further agree to abide by the policies set forth therein during my employment with the Company.
- It is further understood that, once hired, my employment is for no definite period and may, regardless of the date of payment of my wages and how my salary is quoted, be terminated at any time by me or the Company, with or without reason and with or without prior notice.
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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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Desktop Support Technician (On Site)

Tauber Oil Company is an Equal Opportunity Employer: Females, Minorities, Veterans and Disabled

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